Business Strategy and Outlook| Brett Horn |
Western Union's primary macroeconomic exposure is to employment markets in the developed world, as the search for better economic opportunities is the fundamental driver for money transfers. While conditions have improved over time in the United States and Europe, a region that is about equally important for Western Union as the U.S., growth remains modest, with new entrants adding to the issues for legacy operators like Western Union. At this point, we don't see a catalyst to improve growth, and pandemic-related headwinds appear to be lingering. Recent geopolitical events are an additional headwind as the company made the decision to exit Russia, a significant money transfer market. We continue to believe Western Union has a wide moat based on its sizable scale advantage, but with a stagnant top line, the value of the moat going forward could be questioned.