Analyst Note| Julie Bhusal Sharma |
PTC’s fourth-quarter earnings results were stellar, surpassing our top and bottom line expectations thanks to broad-based product and geography strength. With results came news of organizational changes in the pipeline that we think will better improve PTC’s SaaS products and customer experience. One such change is a move to a “two in a box” model, where each customer has only one sales and one customer support contact. In general, we think any moves to make the SaaS transition a more seamless one is a welcome one as PTC’s clients are in industries far slower to change than the average enterprise.