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Five9 Inc FIVN Stock Quote

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Morningstar‘s Stock Analysis FIVN

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Is it the right time to buy or sell?

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Strong Q2 for Five9; Guidance Solid Amid International Momentum; Retaining $130 FVE

Dan Romanoff, CPA Senior Equity Analyst

Analyst Note

| Dan Romanoff, CPA |

Five9 reported strong second-quarter results, including both top- and bottom-line beats, and provided solid guidance for both the third quarter and full year. Five9’s metrics were solid but are trending down, including recurring revenue of 91% and dollar-based retention rate of 118%. On the flip side, enterprise sales expanded to 85% of revenue over the latest 12 months. The continued growth in enterprise revenue is particularly encouraging as larger customers tend to be stickier and provide more upselling opportunities, particularly in automation. Management did note that due to macroeconomic uncertainty, it will be slowing the rate of hiring in the second half of the fiscal year. When considering the encouraging release coupled with macro uncertainty, we are maintaining our fair value estimate of $130 per share and view shares as undervalued.

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Key Statistics FIVN

Company Profile FIVN

Business Description

Five9 provides cloud-native contact center software that enables digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement capabilities, and various software modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s artificial intelligence and automation portfolio supplements and enhances the firm’s core CCaaS offerings, including solutions for digital self-service, agent assist technology, and workflow automation. Five9 also offers workforce optimization products that optimize call center efficiency through workforce management solutions, manage interaction quality, and track agent performance.

3001 Bishop Drive, Suite 350
San Ramon, CA, 94583
T +1 925 201-2000
Industry Software - Infrastructure
Most Recent Earnings Jun 30, 2022
Fiscal Year End Dec 31, 2022
Stock Type Speculative Growth
Employees 2,138